Conflict Resolution Example

I worked in an assisted living facility as a CNA where I was in charge of caring for 16 residents, cooking for those residents, and cleaning the facility with the help of one other person. There was one day that I was working with a newer employee. She was Hispanic and didn't speak much English. It was difficult for us to understand each other because I don't speak Spanish. When we first started working I thought that we had discussed what each of us was supposed to do during the shift and which patients we were each taking care of. After a couple hours I noticed that she hadn't taken care of any of her patients and all she was doing was cooking and cleaning in the kitchen. I went to talk to her about taking care of her 8 patients and she got upset at me. I sat down with her and talked with her the best that I could to figure out what was wrong and what we could do to fix it. It turns out that we both had thought different things of what the other person was supposed to be doing. She thought that she was going to do the cooking and cleaning while I took care of the 16 residents. I felt that that was very unequal and that we had decided to split it equally. We worked everything out and I helped her with her 8 residents and we helped each other for the rest of the shift.

I feel that I handled the situation very well and that we resolved the issue quickly.

Conflict Resolution

Conflict is a natural part of life. It happens everyday. The difficult part is resolving the conflict effectively. If conflict is resolved effectively it can help to increase understanding, increase cohesion, and improve self. Conflict resolution is neccesary to have a good relationship with any one, whether it is at home, in the work place, or at school. It is important to acknowledge the situation and gather information to better understand the different points of conflict. Agree on the problem and brainstorm for possible solutions. Then work together to negotiate a solution and work everything out. Communication is key when it comes to conflict resolution. You can't solve a problem with someone if you aren't on the same page and the way to get on the same page is to talk to each other.

Quality Control

Quality control is interesting. Everyone wants to be happy and for that to occur there needs to be a good quality product. The healthcare providers need to provide a high quality of care for their patients to be happy.

If problems occur they need to be fixed and the cause needs to be resolved so that it doesn't happen again.

After class:

We had a guest lecturer today from Intermountain Health Care to talk about quality control. It was interesting, definitely not something that I want to do. A lot goes into quality control. There are a lot of people that you need to work worth and make happy such as: patients/families, professional organizations, payers, employees, coworkers, community, suppliers, and regulatory agencies. That is a lot more than I would have thought. Quality control has a lot more to it than I thought. wow.

Quality Control Question Contemplation

What do you consider elements of quality care when receiving healthcare services?

• Timely Care
• Friendly healthcare workers
• Be informed - included in care
• Considerate of needs and preferences
• Compassionate care provided
• Privacy retained
• Competent care provided
• Continuity of care

What do you consider elements of quality care as a professional nurse?

• Effective
• Patient centered
• Timely
• Efficient
• Safe
• Compassionate

Are the two similar or different?

They are both very similar. The healthcare providers want their patients to be satisfied with their care. They also want the quality of care that is given to be high. The same goes with the patients. They go places to be cared for that they feel they will receive the best care. You can't have satisfied patients without good quality of care from the providers.

Motivation and Communication

In class tomorrow we will be discussing motivation and communication. After reading multiple things from multiple websites I realized that there are a lot of different ways to motivate people to work. I don't work right now and haven't for a while so I haven't seen motivation in the workplace recently. I see motivation in school all the time. I am motivated to do my school work this semester only because I need a good grade. I am highly motivated in school by grades. I am easily motivated by food, as well as money. Sometimes I am motivated simply because I want something and I am going to work for that. Other times I am motivated because I want to look good or simply just complete something.

This summer I am signed up to run in the Wasatch Ragnar Relay, a crazy long race spread between 12 people. I have some of the shortest runs in the entire race, but those will still be hard for me and I don't want to be the slowest, worst, most retarded runner in my group so I am starting to train so that I can run most, if not all of the miles that I have to run. I am also trying to lose weight and become more healthy and running is helping to meet those goals.

Motivation is a big part of getting things done. If people weren't motivated, either by their own drive or out of fear, then things wouldn't get done.

After class:

In class we talked about different ways that managers can show their appreciation to their employees. Making it personal is the most important part, it needs to seem sincere. We talked about validating the needs of the employees. Being consistent is the most important part of validation and appreciation. If the unit you oversee has done something incredible you don't want to reward them with a small bowl of chex mix. They should be rewarded with something of equal value to what they did like catered lunch.

Get to know your employees so that you can personalize thank yous. Get to know their "love language" so that you can reward them in a way that they will most appreciate. Just telling someone thank you when they love to receive gifts won't seem like much. But getting them a candy bar (their favorite) and telling them that they did a great job and you really appreciated it would be more motivating to them. :)

Personal Career Development Plan

In one year I want to be working in a hospital gaining experience as a nurse.

In two years I want to continue working in the hospital, possibly a different unit. I would love to work with women and children. If I can get a job in mother/baby or labor and delivery in the next two years I would love that.

In three years I would like to be working toward preparing to go to grad school to become a nurse practitioner. I would start looking into schools and programs. I would prepare to take the GRE.

In four years I would finish preparing for grad school so that by year five I can be in grad school and becoming a nurse practitioner.

Motivation

Motivation is kind of a hard subject. Everyone is motivated in a different way and sometimes it is hard to find out what that motivation is. I have had many times in my life where I have been motivated to do things and other times when I have not been motivated at all.

I had a manager once that would constantly tell everyone that if they didn't do their job well that he had a pile of applications on his desk to replace us. This didn't really motivate me to work hard and be a good employee. I am usually self motivated, especially when I'm doing things that I like to do. When I'm working I want to do a good job, I want to take good care of my patients. A manager telling us that we are easily replaced didn't bother me because not doing my job well was never an option for me. Also, I believed him to not be telling the full truth. We weren't fully staffed, and we never were the entire time I worked there. In my mind that meant that he didn't have people to hire, so his "motivation" didn't work.