Conflict Resolution Example

I worked in an assisted living facility as a CNA where I was in charge of caring for 16 residents, cooking for those residents, and cleaning the facility with the help of one other person. There was one day that I was working with a newer employee. She was Hispanic and didn't speak much English. It was difficult for us to understand each other because I don't speak Spanish. When we first started working I thought that we had discussed what each of us was supposed to do during the shift and which patients we were each taking care of. After a couple hours I noticed that she hadn't taken care of any of her patients and all she was doing was cooking and cleaning in the kitchen. I went to talk to her about taking care of her 8 patients and she got upset at me. I sat down with her and talked with her the best that I could to figure out what was wrong and what we could do to fix it. It turns out that we both had thought different things of what the other person was supposed to be doing. She thought that she was going to do the cooking and cleaning while I took care of the 16 residents. I felt that that was very unequal and that we had decided to split it equally. We worked everything out and I helped her with her 8 residents and we helped each other for the rest of the shift.

I feel that I handled the situation very well and that we resolved the issue quickly.