Conflict Resolution Example

I worked in an assisted living facility as a CNA where I was in charge of caring for 16 residents, cooking for those residents, and cleaning the facility with the help of one other person. There was one day that I was working with a newer employee. She was Hispanic and didn't speak much English. It was difficult for us to understand each other because I don't speak Spanish. When we first started working I thought that we had discussed what each of us was supposed to do during the shift and which patients we were each taking care of. After a couple hours I noticed that she hadn't taken care of any of her patients and all she was doing was cooking and cleaning in the kitchen. I went to talk to her about taking care of her 8 patients and she got upset at me. I sat down with her and talked with her the best that I could to figure out what was wrong and what we could do to fix it. It turns out that we both had thought different things of what the other person was supposed to be doing. She thought that she was going to do the cooking and cleaning while I took care of the 16 residents. I felt that that was very unequal and that we had decided to split it equally. We worked everything out and I helped her with her 8 residents and we helped each other for the rest of the shift.

I feel that I handled the situation very well and that we resolved the issue quickly.

Conflict Resolution

Conflict is a natural part of life. It happens everyday. The difficult part is resolving the conflict effectively. If conflict is resolved effectively it can help to increase understanding, increase cohesion, and improve self. Conflict resolution is neccesary to have a good relationship with any one, whether it is at home, in the work place, or at school. It is important to acknowledge the situation and gather information to better understand the different points of conflict. Agree on the problem and brainstorm for possible solutions. Then work together to negotiate a solution and work everything out. Communication is key when it comes to conflict resolution. You can't solve a problem with someone if you aren't on the same page and the way to get on the same page is to talk to each other.

Quality Control

Quality control is interesting. Everyone wants to be happy and for that to occur there needs to be a good quality product. The healthcare providers need to provide a high quality of care for their patients to be happy.

If problems occur they need to be fixed and the cause needs to be resolved so that it doesn't happen again.

After class:

We had a guest lecturer today from Intermountain Health Care to talk about quality control. It was interesting, definitely not something that I want to do. A lot goes into quality control. There are a lot of people that you need to work worth and make happy such as: patients/families, professional organizations, payers, employees, coworkers, community, suppliers, and regulatory agencies. That is a lot more than I would have thought. Quality control has a lot more to it than I thought. wow.

Quality Control Question Contemplation

What do you consider elements of quality care when receiving healthcare services?

• Timely Care
• Friendly healthcare workers
• Be informed - included in care
• Considerate of needs and preferences
• Compassionate care provided
• Privacy retained
• Competent care provided
• Continuity of care

What do you consider elements of quality care as a professional nurse?

• Effective
• Patient centered
• Timely
• Efficient
• Safe
• Compassionate

Are the two similar or different?

They are both very similar. The healthcare providers want their patients to be satisfied with their care. They also want the quality of care that is given to be high. The same goes with the patients. They go places to be cared for that they feel they will receive the best care. You can't have satisfied patients without good quality of care from the providers.